{"id":336,"date":"2020-03-16T13:19:43","date_gmt":"2020-03-16T13:19:43","guid":{"rendered":"http:\/\/alldayled.testomgeving.website\/?page_id=336"},"modified":"2025-05-22T14:12:25","modified_gmt":"2025-05-22T13:12:25","slug":"questions-complaints","status":"publish","type":"page","link":"https:\/\/truckned.nl\/en\/questions-complaints\/","title":{"rendered":"Questions &amp; Complaints"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"336\" class=\"elementor elementor-336\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f4b8457 elementor-hidden-tablet elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f4b8457\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ac26f0d\" data-id=\"ac26f0d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d9b980 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-heading\" data-id=\"5d9b980\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Questions or complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-978bb8c elementor-hidden-mobile elementor-hidden-tablet elementor-widget elementor-widget-text-editor\" data-id=\"978bb8c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3><span style=\"color: #000000;\"><strong>FAQ<\/strong><\/span><\/h3><div class=\"heading\"><div class=\"container\"><div class=\"row\"><div class=\"column-12-12\"><p class=\"intro\"><span style=\"color: #000000;\">On this page you will find an overview of the most frequently asked questions and the corresponding answers. Is your question or answer not listed here? Please contact us via the page <a style=\"color: #000000;\" href=\"https:\/\/truckned.nl\/en\/contact\/\">Contact<\/a>On this page you will find various options to contact us.<\/span><\/p><div class=\"column-12-12\"><h3><span style=\"color: #000000;\"><strong>Package not received (yet)?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order and has it not yet been delivered to you by the carrier? Please contact us within 5 working days after the last scan of the carrier via <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Bestelling%20niet%20ontvangen.\">info@truckned.nl<\/a>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.\u00a0<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>phone number<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">Please note that for a letterbox package, we can only take action after 10 working days after the last scan, because a letterbox package does not have a current track and trace code and can therefore not be traced. For this reason, we offer the option package with track and trace for every shipment so that you can better track the package. As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling.<br \/><\/span><\/p><\/div><p><span style=\"color: #000000;\"><b>Place permission<br \/><\/b>Some carriers offer a &#039;drop permission&#039;. We recommend not to use this option! As soon as you choose this option, your rights are derived. The supplier then waives all responsibilities such as damage, loss or non-delivery of the package. If you do choose this option, and the package does not arrive or arrives damaged, this means that we can no longer do anything with it and that it is entirely at your own risk.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Uncollected parcel at collection point<\/strong><\/span><br \/><span style=\"color: #000000;\">If you do not collect your order from the collection point within the set period, the package will automatically be returned to us. In that case, you are entitled to a refund of the purchase amount, from which we will deduct an amount of \u20ac9.95 as a return and handling fee. This fee covers the costs for return shipping, administrative processing and storage. As soon as we have received the returned package, we will process the refund minus this fee. You will receive a message about this by e-mail.<\/span><\/p><\/div><\/div><\/div><\/div><h3><span style=\"color: #000000;\"><strong>Received a package with transport damage?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order and was it delivered to you damaged by the carrier? Please contact us within 5 working days of receipt\u00a0<a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Bestelling%20met%20transportschade%20ontvangen.\">info@truckned.nl<\/a>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.\u00a0<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Image of the box and shipping label\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Image of the box and the item in question<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><br \/><span style=\"color: #000000;\">Please note: report transport damage to us after 5 working days, as unfortunately we can no longer make a claim on the carrier&#039;s insurance. The damage, regardless of how extensive, is then entirely at your own risk.\u00a0<\/span><\/p><h3><span style=\"color: #000000;\"><strong>Received a defective or wrong product?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order with Truckned and was it delivered incorrectly or damaged? Please contact us within 10 working days of receipt <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Defect%20-%20verkeerd%20product%20ontvangen.\">info@truckned.nl<\/a>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Picture(s)\u00a0<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p><h3><span style=\"color: #000000;\"><strong>Can you not find a product?\u00a0<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Do you want to place an order but can&#039;t find the desired product? Please contact us at\u00a0<a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Vraag%20over%20product%20-%20niet%20vindbaar\">info@truckned.nl<\/a>. In order to help you faster, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Question<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Sample image<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p><h3><span style=\"color: #000000;\"><strong>Where is my invoice?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order with Truckned as a returning customer or guest and are you looking for the invoice? This can be found in your account. The invoice is also always added as a PDF file in the email that the order has been completed. Have you deleted the email or do you not have access to your account? Please contact us at <a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Factuuraanvraag\">info@truckned.nl<\/a>. In order to send your invoice quickly, we would like to ask you to mention the points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Order number<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">Once we have received your request and you have provided the order number. You will receive the PDF invoice by email as soon as possible.<\/span><\/p><h3><span style=\"color: #000000;\"><strong>Do you have a complaint?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order and do you have a complaint about this? was it delivered incorrectly or damaged? Please contact us at\u00a0<a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Klachtmelding\">info@truckned.nl<\/a>. In order to resolve your complaint quickly, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Picture(s)\u00a0<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling. If this does not lead to a solution (we have never experienced this before), it is possible to register your dispute for mediation via Stichting WebwinkelKeur via <a style=\"color: #000000;\" href=\"https:\/\/www.webwinkelkeur.nl\/consument\/geschil\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.webwinkelkeur.nl\/consument\/geschil\/<\/a>. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at\u00a0<a style=\"color: #000000;\" href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">http:\/\/ec.europa.eu\/odr<\/a>. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.<\/span><\/p><h3><span style=\"color: #000000;\"><strong>Do you have a question?<\/strong><\/span><\/h3><p><span style=\"color: #000000;\">Have you placed an order and do you have a question about it? Please contact us at\u00a0<a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Vraag%20over%20product\">info@truckned.nl<\/a>. In order to answer your question quickly, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Question<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c837621 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c837621\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-811e6a6\" data-id=\"811e6a6\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a23ed28 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-text-editor\" data-id=\"a23ed28\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 style=\"text-align: left;\"><span style=\"color: #000000;\"><strong><span style=\"color: #000000;\">Questions or complaints<\/span><\/strong><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88fdd38 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-text-editor\" data-id=\"88fdd38\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5 style=\"text-align: left;\"><span style=\"color: #000000;\"><strong>FAQ<\/strong><\/span><\/h5><p style=\"text-align: left;\"><span style=\"color: #000000;\">On this page you will find an overview of the most frequently asked questions and the corresponding answers. Is your question or answer not listed here? Please contact us via the page\u00a0<a style=\"color: #000000;\" href=\"https:\/\/truckned.nl\/en\/contact\/\">Contact<\/a>. On the page you will find various options to get in touch with us.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63e7c4d elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-toggle\" data-id=\"63e7c4d\" data-element_type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1041\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1041\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have received a package with damage. <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1041\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1041\"><p><span style=\"color: #000000;\">Have you placed an order and was it delivered to you damaged by the carrier? Please contact us within 5 working days of receipt\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Bestelling%20met%20transportschade%20ontvangen.\">info@truckned.nl<\/a><\/span>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.\u00a0<\/span><\/p><ul><li><strong><span style=\"color: #000000;\">Name<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Order number<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Photo of the box and shipping label<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Photo of the box and the item in question<\/span><\/strong><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><br \/><span style=\"color: #000000;\">Please note: report transport damage to us after 5 working days, as unfortunately we can no longer make a claim on the carrier&#039;s insurance. The damage, regardless of how extensive, is then entirely at your own risk.\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1042\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1042\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have not received my package (yet). <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1042\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1042\"><div class=\"column-12-12\"><p><span style=\"color: #000000;\">Have you placed an order and has it not yet been delivered to you by the carrier? Please contact us within 5 working days after the last scan of the carrier via\u00a0<a style=\"color: #000000;\" href=\"mailto:info@truckned.nl?subject=Bestelling%20niet%20ontvangen.\">info@truckned.nl<\/a>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.\u00a0<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Order number\u00a0<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>phone number<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">Please note that for a letterbox package, we can only take action after 10 working days after the last scan, because a letterbox package does not have a current track and trace code and can therefore not be traced. For this reason, we offer the option package with track and trace for every shipment so that you can better track the package. As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling.<\/span><\/p><\/div><p><span style=\"color: #000000;\"><b>Place permission<br \/><\/b>Some carriers offer a &#039;drop permission&#039;. We recommend not to use this option! As soon as you choose this option, your rights are derived. The supplier then waives all responsibilities such as damage, loss or non-delivery of the package. If you do choose this option, and the package does not arrive or arrives damaged, this means that we can no longer do anything with it and that it is entirely at your own risk.<\/span><\/p><p><span style=\"color: #000000;\"><strong>Uncollected parcel at collection point<\/strong><\/span><br \/><span style=\"color: #000000;\">If you do not collect your order from the collection point within the set period, the package will automatically be returned to us. In that case, you are entitled to a refund of the purchase amount, from which we will deduct an amount of \u20ac9.95 as a return and handling fee. This fee covers the costs for return shipping, administrative processing and storage. As soon as we have received the returned package, we will process the refund minus this fee. You will receive a message about this by e-mail.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1043\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1043\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have received an incorrect item.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1043\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1043\"><p><span style=\"color: #000000;\">Have you placed an order and was it delivered incorrectly or damaged? Please contact us within 10 working days of receipt\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Defect%20-%20verkeerd%20product%20ontvangen.\">info@truckned.nl<\/a><\/span>. In order to resolve the problem quickly for you, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><strong><span style=\"color: #000000;\">Name<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Order number<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Photo of the article<\/span><\/strong><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1044\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1044\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I can&#039;t find a product.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1044\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1044\"><p><span style=\"color: #000000;\">Do you want to place an order but can&#039;t find the desired product? Please contact us at\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Vraag%20over%20product%20-%20niet%20vindbaar\">info@truckned.nl<\/a><\/span>. In order to help you faster, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Question<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Sample photos<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1045\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1045\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Where is my invoice.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1045\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1045\"><p><span style=\"color: #000000;\">Have you placed an order as a returning customer or guest and are you looking for the invoice? This can be found in your account. The invoice is also always added as a PDF file in the email that the order has been completed. Have you deleted the email or do you not have access to your account? Please contact us at <span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Factuuraanvraag\">info@truckned.nl<\/a><\/span>. In order to send your invoice quickly, we would like to ask you to mention the points in the email.<\/span><\/p><ul><li><span style=\"color: #000000;\"><strong>Order number<\/strong><\/span><\/li><li><span style=\"color: #000000;\"><strong>Name<\/strong><\/span><\/li><\/ul><p><span style=\"color: #000000;\">Once we have received your request and you have provided the order number. You will receive the PDF invoice by email as soon as possible.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1046\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1046\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have a complaint.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1046\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1046\"><p><span style=\"color: #000000;\">Have you placed an order and do you have a complaint about it? Please contact us at <span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Klachtmelding\">info@truckned.nl<\/a><\/span>. In order to resolve your complaint quickly, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><strong><span style=\"color: #000000;\">Name<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Order number<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Picture(s)<\/span><\/strong><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick handling. If this does not lead to a solution (we have never experienced this before), it is possible to register your dispute for mediation via Stichting WebwinkelKeur via\u00a0<a style=\"color: #000000;\" href=\"https:\/\/www.webwinkelkeur.nl\/consument\/geschil\/\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">https:\/\/www.webwinkelkeur.nl\/consument\/geschil\/<\/a>. From 15 February 2016 it is also possible for consumers in the EU to register complaints via the ODR platform of the European Commission. This ODR platform can be found at\u00a0<a style=\"color: #000000;\" href=\"http:\/\/ec.europa.eu\/odr\" target=\"_blank\" rel=\"nofollow noopener noreferrer\">http:\/\/ec.europa.eu\/odr<\/a>. If your complaint is not yet being processed elsewhere, you are free to deposit your complaint via the platform of the European Union.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1047\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1047\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I have a question.<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1047\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1047\"><p><span style=\"color: #000000;\">Have you placed an order and do you have a question about it? Please contact us at\u00a0<span style=\"text-decoration: underline;\"><a style=\"color: #000000; text-decoration: underline;\" href=\"mailto:info@truckned.nl?subject=Vraag%20over%20product\">info@truckned.nl<\/a><\/span>. In order to answer your question quickly, we would like to ask you to mention the following points in the email.<\/span><\/p><ul><li><strong><span style=\"color: #000000;\">Name<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Order number<\/span><\/strong><\/li><li><strong><span style=\"color: #000000;\">Question<\/span><\/strong><\/li><\/ul><p><span style=\"color: #000000;\">As soon as we have received your e-mail, we will contact you as soon as possible for a quick processing.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Questions or complaints FAQ On this page you will find an overview of the most frequently asked questions and the corresponding answers. Is your question or answer not listed here? Please contact us via the contact page. On the page you will find various options to get in touch with us. Package (still) [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-336","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Vragen &amp; Klachten - Truckned - overzicht vragenproces<\/title>\n<meta name=\"description\" content=\"Heeft u een vraag of wilt u de status weten van uw bestelling bij Truckned? 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