Shipping & Returns
We at Truckned, try to deliver your order to you as soon as possible. For this we use the services of Post NL, DPD and DHL (is viewed per package). If you place an order on working days before 2.30 pm, it will be shipped within 48 hours (unless indicated otherwise). To provide some insight into the expected delivery time, you can here view an overview of Post NL and here the overview of DPD. If you have further questions about the expected delivery time, you can always contact us via the Contact Form.
We use the following options for shipping:
- Package (with track & tracé)
- XL package
- If your order has a value* lower than €250,- it will always be shipped with track & trace.
- If your order has a value* higher than €250,- no shipping costs will be charged (This applies to the Netherlands and Belgium, XL package excluded).
- Other destinations are not shipped without shipping costs.
When completing the order, you will see how we ship the order. Please note, sometimes there is no shipping option possible, do you get this message? Please contact us via the contact form.
* Excluding shipping costs
Package with Track & Trace:
Czech Republic: €24,95
* Prices shown are excl. VAT
The Netherlands: €30,00
Czech Republic: N/A
* Prices shown are excl. VAT
Although we do everything we can to make every customer a happy customer, you may not be satisfied with your purchase.
Your return is organized in a few steps. We have a few rules regarding return options. Below the form you will find the conditions of a return.
You can register your return within 30 days of the order date using the form below.
After a confirmation of receipt of your registration, you can return your order to the address below.
5541 VK Reusel
Right of withdrawal
Right of withdrawal
Subject to the exceptions as stated at the bottom of this informative text, you have the right to withdraw from the agreement within a period of 30 calendar days, without giving reasons. This is the so-called withdrawal period or reflection period. This right only applies if you have made the purchase in the capacity of a consumer.
The withdrawal period expires 30 days after the day on which you or a third party designated by you (other than the carrier) has received the product. In case where
Exercising the right of withdrawal
To exercise the right of withdrawal, you must inform us Truckned BV, Beukenlaan 67 5541VK Reusel, email@example.com, by an unequivocal statement (e.g. in writing by post or e-mail) of your decision to cancel the contract. revoked. You can also use the European model withdrawal form for this purpose, but use of this form is not mandatory. This form can be downloaded via the link below this text.
It is therefore important to inform us within the cooling-off period that you are invoking the right of withdrawal.
Returning the products after cancellation
After revocation, you must return or hand over the products to us without delay and in any case no later than 14 days after the day on which you notified the revocation. You have fulfilled this obligation if you return the affected products before this 14-day period has expired.
The direct costs for returning the products are for your own account.
We do offer a reduced rate for returns in some countries. Please contact us and we will send you a link with which you can print a label yourself.
Consequences of the right of withdrawal
If you revoke the agreement, you will receive all payments you have made up to that point (for the part to which the revocation relates), including the costs of delivery (with the exception of the additional costs resulting from your choice for a other type of delivery than the cheapest type of standard delivery), without undue delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract.
We will then refund you using the same payment method with which you made the original transaction, unless we have expressly agreed otherwise. No fees will be charged for making the refund.
We may postpone the refund until we have received the affected products or until you have proven that you have returned the products, whichever comes first.
- You can register your return using the return form above.
- You will then receive an email from us confirming receipt of your return.
- Print the confirmation of receipt of your return and send it along with the package.
- Make sure the package is well packed and preferably in the original shipping box and send your package to:
5541 VK Reusel
Important: the costs for returning are for your own account. You are responsible for the product arriving to us, so we recommend sending it by registered mail or with track and trace.
Depreciation and damage
You are liable for the loss of value of the products resulting from use other than necessary to establish the nature, characteristics and functioning of the products. If this is the case, we are entitled to set off this loss of value against the amounts that we would have to repay to you. It is therefore important that you handle the product carefully and carefully during the cooling-off period. We also kindly request that you always return the products in the original packaging, insofar as this is reasonably possible.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of items that spoil quickly or that have a limited shelf life;
- The delivery of items that are not suitable to be returned for reasons of health protection or hygiene and of which the seal has been broken after delivery (for example: canned food, cosmetics);
- Customized products or products that are clearly intended for a specific person (for example: a printed article)
- Audio and video recordings and computer software of which the seal has been broken after delivery (for example: a sealed DVD with a certain film on it);
- Newspapers, periodicals or magazines, with the exception of an agreement for the regular delivery of such publications (for example: one-off edition of a magazine or newspaper).
Do you still have a question about the return process, or do you want to know the status of your return? Please contact us via firstname.lastname@example.org.