Privacy policy

Effective Date: 01/06/2021
Last updated on: 01/04/2025

Your privacy is very important to us. In this privacy policy we explain which personal data we collect, how and why we process it, and what rights you have. Truckned BV only processes the data that is necessary for delivering and improving our services. We treat your data with the utmost care and only share it when it is necessary for our services or when we are legally obliged to do so. Your data will never be sold or used for commercial purposes without your explicit consent.
This privacy policy applies to the use of the website and services of Truckned BV. It explains what data we collect, how we store and secure it, and with which parties we may share data. We also inform you about your rights and how you can use them.

If you have any questions about our privacy policy, please feel free to contact us using the contact details at the bottom of this page.

What information do we collect?

We collect certain personal information to provide and improve our services. This includes:

• Name, address and contact details: such as your email address and telephone number, to process orders and contact you.
• Payment details: only the data necessary for processing payments; we do not store full bank or credit card details.
• Order history and billing information: for administration, customer service and warranty handling.
• IP address and online behavior: collected via cookies and tracking tools to optimize our website and marketing.
• Communication preferences: such as your subscription to our newsletter or preferences for marketing messages.

Our website and services are not aimed at persons under the age of 16. We do not knowingly collect personal data from minors. If you suspect that we have nevertheless collected data from a minor without permission, please contact us via info@truckned.nl, and we will delete this data as soon as possible.

We process this data exclusively for the purposes described in this privacy policy and do not store it for longer than necessary.

Data processing

Legal bases for processing
We process personal data on the basis of various legal grounds:

• Performance of an agreement: To process and deliver orders.
• Legal obligation: For accounting and tax obligations.
• Legitimate interest: To improve our services and show personalized offers.
• Consent: For sending newsletters and marketing communications.

Below you can read how we process your data, where it is stored, what security measures we use and who has access to the data.

Sharing personal data with third parties

We only share your personal data with third parties when this is necessary for our services or when we are legally obliged to do so. This includes:

• Delivery services (Sendcloud, Myparcel, PostNL, DHL, DPD) for delivering orders.
• Payment providers (Mollie) for processing payments.
• Marketing and analytics partners (Google Analytics, Facebook, Instagram, Meta) for website improvement and personalized advertising.
• IT and hosting providers (Dlogic) for secure data storage and management.
• Accounting systems (Quick start) for invoicing and administration.
• Review platforms (WebwinkelKeur) for collecting customer reviews.
• E-mail services (Outlook) for our business communications.

We ensure that these parties only process your data according to our instructions and in accordance with the applicable privacy legislation. We conclude a processing agreement with processors. Your data will never be sold or shared for commercial purposes without your explicit consent.

Webshop software and hosting

WooCommerce hosted by Dlogic
Our webshop runs on WooCommerce and is hosted by Dlogic. Personal data that you provide to us is shared with Dlogic, which has access to this data to provide technical support. Dlogic uses strict security measures, such as SSL encryption, firewalls and access protection, to protect your data against loss or unauthorized access.

Shipment and transport
For the delivery of orders we work together with Sendcloud, Myparcel, PostNL, DHL and DPD. We share your name, address and residence details with these carriers, who use them exclusively to carry out the delivery. If they use subcontractors, your details may also be shared with these parties.

Payments
We process payments via Mollie, which processes your name, address and payment details. Mollie uses strict security measures and may share anonymous data with third parties to improve service. Your data will not be stored longer than legally permitted.

Email and communication
We use Microsoft Outlook for our business email traffic. This service takes appropriate security measures to prevent abuse, loss and data corruption. Your emails are treated confidentially.

Accounting and administration
For our financial administration we use Snelstart. This system processes your name, address and order details for invoicing and accounting. Your details are stored securely and are only accessible to authorized employees. Snelstart does not use your details for other purposes.

Customer Reviews
We collect customer reviews via WebshopKeur. When you leave a review, your name, city and email address will be shared with us and possibly published on the WebwinkelKeur website. If we invite you for a review, we will share your email address with WebwinkelKeur. This party uses the data exclusively for this purpose.

Purpose of data processing

General purpose of the processing

We process your personal data exclusively for the performance of our services. This means that the processing is always directly related to the assignment that you give us. We do not use your data for targeted marketing without your explicit consent. If we receive your data and want to use it at a later time for purposes other than those for which you provided it, we will ask you for permission in advance.
Your data will only be shared with third parties when this is necessary to meet administrative, accounting or legal obligations. These parties are contractually or legally obliged to treat your data confidentially.

Automatically collected data
Our website automatically collects certain data with the aim of improving our services and user experience. This includes your IP address, web browser used and operating system. This data is anonymized and is therefore not personal data.

Participation in tax and criminal investigations
In certain cases, Truckned BV may be legally required to provide data in the context of fiscal or criminal investigations by government agencies. In such a situation, we will only share the strictly necessary data and, within the limits of the law, offer opposition where possible.

Retention period

We store your personal data for as long as you are a customer with us. This means that we store your customer profile until you indicate that you no longer wish to use our services. If you report this to us, we will also consider this as a request to delete your data (request to be forgotten).
Based on legal administrative obligations, we are required to retain certain data, such as invoices containing your (personal) data, for a longer period of time.

The retention periods are as follows:

• Invoice details: 7 years, in accordance with the requirements of the Tax Authorities.
• Order details: 5 years, for customer service purposes.
• Marketing data: until you withdraw your consent.

After these periods have expired, your data will be deleted or anonymized.

Your rights

Based on the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that is processed by or on behalf of us. Below we explain what these rights are and how you can invoke them. In order to prevent misuse, we will in principle only send transcripts and copies of your data to the e-mail address known to us. If you wish to receive the data at a different e-mail address or, for example, by post, we ask you to identify yourself first. We keep an administration of processed requests. In the event of a request to be forgotten, we register anonymized data. You will receive all transcripts and copies of data in a machine-readable data format that is used within our systems. You also have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are not processing your personal data correctly.

Right of inspection
You always have the right to view the personal data that we process and that relate to you. You can submit a request to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a copy of all data, including an overview of the parties that process this data, stating the category under which we have stored this data.

Rectification right
You always have the right to have your personal data adjusted if it is incorrect or incomplete. You can also submit a request for this to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a confirmation that the data has been adjusted.

Right to restriction of processing
You have the right to restrict the processing of your personal data. After a request to this effect via our contact person for privacy matters, you will receive a response within 30 days. If your request is granted, you will receive a confirmation that your data will not be processed further until you lift the restriction.

Right to transferability
You have the right to have the personal data that we process transferred to yourself or another party. You can submit a request to our contact person for privacy matters. You will receive a response within 30 days. If your request is granted, you will receive a copy or overview of all data that we process from you or that has been processed by third parties on our behalf.
Please note that in that case we may not be able to continue to provide our services to you, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights
You have the right to object to the processing of your personal data by or on behalf of Truckned. If you object, we will immediately cease processing the data pending the assessment of your objection. If your objection is upheld, we will delete all data or, if desired, transfer it to you, and permanently cease processing. In addition, you have the right not to be subject to automated individual decision-making or profiling. We do not process your data in a manner in which this right would apply. If you suspect that this is happening anyway, please contact our contact person for privacy matters. You can submit other requests via info@truckned.nl. We aim to respond to your request within 30 days.

Cookies

We use cookies and similar technologies on our website to improve functionality, analyze visitor behavior and show personalized ads. We also use cookies from third parties, such as Google, Facebook, Instagram and Snapchat. You can manage your cookie preferences via our cookie banner or adjust your browser settings.
Below you will find an overview of the cookies we use:

Functional cookies

• Cookie Law Info
  Saves your preferences for cookie settings.
• WordPress
  If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, a temporary cookie will be set to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will set cookies to remember your login information and your screen display choices. Login cookies last for two days, and screen settings cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out, the login cookies will be removed.
• WooCommerce
  Registers which products you have recently viewed for an improved browsing experience. These cookies are not shared with third parties.
• Google Recaptcha
  We use Google Recaptcha to protect our website from spam and abuse. For this purpose, your IP address and possibly other data are processed by Google. Within the EU, your IP address is anonymized. In exceptional cases, a full IP address transfer to servers in the United States may take place. Your IP address is not combined with other data from Google.

Statistical cookies

• Google Analytics
  We use Google Analytics to gain insight into the use of our website and to compile reports. We have concluded a processor agreement with Google and have not permitted Google to use the information obtained for other Google services. However, Google may be legally required to provide access to the collected data.

Marketing cookies

• Facebook Pixel
  Registers visitor statistics and is used to make advertisements more relevant and to show targeted advertisements via Facebook.
• Snapchat Pixel
  Similar to the Facebook Pixel: records visitor behavior and enables targeted advertising via Snapchat.
• Instagram Pixel
  Registers visitor statistics and is used to make advertisements more relevant and to show targeted advertisements via Facebook.
• Mailchimp
  Registers which page you visited first, to optimize marketing purposes.

Embedded third party content
Pages on this site may include embedded content (e.g. videos, images, or articles). Embedded content from other websites behaves in the same way as if you have visited the other website. These websites may collect data about you, set cookies, and monitor your interaction with that content, especially if you have an account and are logged in.

Cookie management
You can change your cookie settings at any time via our cookie banner or via your browser settings. You can also delete cookies that have already been placed. Please note that disabling cookies may limit the functionality of our website.
Manage cookie settings or delete cookies

You can change your cookie preferences at any time via the cookie banner on our website. In addition, you can set your browser to automatically refuse cookies or to notify you before a cookie is placed. Please note that some features of our website may not work optimally if you disable cookies. More information about managing and deleting cookies can be found via the settings of your browser (e.g. Chrome, Firefox, Safari or Edge). Do you have any questions about our cookie policy or the way we use your data? Please feel free to contact us via info@truckned.nl or via our contact form.

Changes to the privacy policy

This privacy policy may be updated from time to time. We therefore advise you to regularly consult this page for the latest changes. We reserve the right to change the privacy policy at any time. The most recent version of the privacy policy is always available on this page. If the changed privacy policy affects the way in which we process already collected personal data relating to you, we will inform you of this by e-mail within 30 days. In that case, we will clearly indicate the most important changes, so that you can clearly understand how they affect your data processing. If the changes entail a change in the processing for which your consent is required, we will ask you to grant this consent again.

Contact details

Truckned B.V.
Fabrieksweg 3c
5531 PP Bladel
The Netherlands

E-mail: info@truckned.nl
Phone: 085-1091138

Contact person: C. Lavrijsen
If you have any questions about this privacy policy or the processing of your personal data, please contact the contact person mentioned above.