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Privacy policy

About our privacy policy

Truckned BV cares a lot about your privacy. We therefore only process data that we need for (improving) our services and carefully handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes. This privacy policy applies to the use of the website and the services provided by Truckned BV. The starting date for the validity of these conditions is 17/05/2022, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact our contact person for privacy matters, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we store it (or have it stored), which security techniques we use and for whom the data can be viewed.

Webstore software

WooCommerce hosted by Dlogic
Our web store has been developed with software from WooCommerce, we have opted for Dlogic for our web hosting. Personal data that you make available to us for the purposes of our services is shared with this party. Dlogic has access to your data to offer us (technical) support, they will never use your data for any other purpose. Dlogic is based on the agreement we have concluded with them obliges to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

WooCommerce

Our webshop has been developed with software from WooCommerce, we host our webshop on a server of Dlogic. We have taken appropriate technical and organizational measures to prevent misuse, loss and corruption of data as much as possible. These security measures consist of the application of SSL encryption and a strong password policy. Backups are regularly made to prevent data loss.

Webhosting

Dlogic
We purchase web hosting and e-mail services from Dlogic. Dlogic processes personal data on our behalf and does not use your data for its own purposes. However, this party can collect metadata about the use of the services. These are not personal data. Dlogic has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Dlogic is required to maintain confidentiality under the agreement.

Shipment and transport 

If you place an order with us, it is our job to have your package delivered to you. We use the services of Myparcel, Post NL, DPD and DHL to carry out deliveries both at home and abroad (EU). It is therefore necessary that we share your name, address and residence details with Myparcel, Post NL, DPD and DHL. Myparcel, Post NL, DPD and DHL only use this information for the purpose of executing the agreement. In the event that Myparcel, Post NL, DPD or DHL engages subcontractors, Myparcel, Post NL, DPD or DHL will also make your data available to these parties.

Payment processors

Mollie
We use the Mollie platform to handle (part of) the payments in our webshop. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and to share (anonymised) data with third parties in this context. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data longer than permitted by law.

Email and mailing lists

We use the services of Roundcube for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. Roundcube mail has no access to our mailbox and we treat all our e-mail traffic confidentially. 

Billing and accounting

Quick start
We use the services of Snelstart for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. We use the services of Snelstart for our records of our administration and accounting. We share your name, address and residence details and details regarding your order. This data is used for the administration of sales invoices. Your personal data is sent and stored protected. Snelstart is bound to secrecy and will treat your data confidentially. Snelstart does not use your personal data for purposes other than those described above.

Reviews 

Web Shop Approval 
We collect reviews via the Webwinkelkeur platform. If you leave a review via Webwinkelkeur, you are obliged to provide your name, place of residence and e-mail address. Webwinkelkeur shares this information with us so that we can link the review to your order. Webwinkelkeur also publishes your name and place of residence on its own website. In some cases, Webwinkelkeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with Webwinkelkeur. They only use this information for the purpose of inviting you to leave a review. Webwinkelkeur has taken appropriate technical and organizational measures to protect your personal data. Webwinkelkeur reserves the right to engage third parties for the provision of services, for which we have given permission to Webwinkelkeur. All the guarantees mentioned above with regard to the protection of your personal data also apply to the parts of the service for which Webwinkelkeur engages third parties.

Purpose of data processing

General purpose of the processing
We use your data solely for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment that you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later date – unlike at your request – we will ask you for explicit permission. Your data will not be shared with third parties, other than to meet accounting and other administrative obligations. These third parties are all held to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data  
Data that are automatically collected by our Web site are processed with the aim to further improve our services. This information (for example, your IP address, Web browser and operating system) are not personal data.

Participation in tax and criminal investigations
In some cases, we, Truckned BV, may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention period
We will retain your information for as long as youre a customer with us. This means that your customer profile we keep until you indicate that you no longer wish to use our service. Indicates this with us we will forget this also perceive it as a request. We have obligations under the applicable administrative invoices with your (personal) data, these data will we so for as long as the applicable period shall start to run.

Your rights
On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights. In principle, in order to prevent misuse, we will only send copies and copies of your data to your already known e-mail address. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request to be forgotten, we administer anonymous data. You will receive all statements and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection
You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data to the e-mail address known to us with an overview of the processors who have this data in their possession, stating the category under which we have stored this data.

Rectification right
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been adjusted to the e-mail address known to us.

Right to restriction of processing
You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.

Right to transferability
You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to you by another party. You can submit a request to that effect to our contact person for privacy matters. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that have been processed on our behalf by other processors or third parties to the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right to object and other rights
In some cases you have the right to object to the processing of your personal data by or on behalf of Truckned BV. If you object, we will immediately cease data processing pending the handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently suspend the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics – Statistics
Through our website, cookies are placed from the American company Google, as part of the “Analytics” service. We use this service to keep track of and receive reports on how visitors use the website. This processor may be obliged to provide access to this data on the basis of applicable laws and regulations. We have not allowed Google to use the obtained Analytics information for other Google services.

Cookie Law Info – Functional
Keeps track of your own preferences for your cookie settings.

Facebook – marketing
Registers visitor statistics and is used to make content more relevant and distribute targeted advertisements via Facebook.

Mailchimp – marketing
Registers which page was visited first.

WordPress – Functional
When you leave a review on our site, you can indicate whether your name, e-mail address and site may be stored in a cookie. We do this for your convenience so that you do not have to enter this information again for a new response. These cookies are valid for one year. When you visit our login page, we store a temporary cookie to check whether your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser. Once you log in, we will store some cookies in connection with your login information and screen display options. Login cookies are valid for 2 days and screen options cookies are valid for 1 year. If you select “Remember me”, your login will be saved for 2 weeks. As soon as you log out of your account, login cookies are deleted.

WooCommerce – Functional
Registers which products have been viewed recently for site navigation. These cookies are not shared with third parties.

Google Recaptcha – Functional
We use the Recaptcha service from Google Inc. (Google) to protect data sent through this website. This function checks whether a message has actually been sent by a person, in order to prevent 'spam bots' from automatically sending messages or leaving comments, for example. The IP address of a visitor and possibly also other data are sent to make Google Recaptcha work. The content of a message is sent to and processed by Google for this purpose. The IP address is abbreviated and therefore made anonymous in countries that are part of the EU and states that participate in the treaty for the European economic area. In exceptional cases, an IP address volledig is passed on to a Google server in the United States and abbreviated there. On behalf of the owner of this website, Google uses this data to evaluate your use of this service. The IP address that Recaptcha transmits is not merged with other Google data.

Embedded content from other sites

Pages on this site may contain embedded content (e.g. videos, images, messages, etc.). Embedded content from other sites behaves exactly the same as if the visitor had visited this other site.
 
These sites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including recording your interaction with the embedded content if you have an account and are logged in to that site.
 

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Truckned B.V.
Beukenlaan 67
5541 VK Reusel
The Netherlands

E-mail: info@truckned.nl
Phone: 085-1091138

Contact person for privacy matters

Carlo Lavrijsen